Our Customer Service

Our business philosophy is to provide a great product at a great price with great customer service. But what does that mean?

Great Product: Whether you're buyng for yourself, your co-workers, your group or your business, we know that it's important to you that the product looks great. We produce each garment as if we were going to wear it ourselves. We want you to come back to Creatvity On the next time you want embroidery or garment printing, so we always give our best effort.

Great Price: We pride ourselves in being able to provide high quality at a very reasonable price without cutting corners (like those described in "When a bargain is not a bargain" the next column over.)

Great Service: When you order from us, we take the time to find out exactly what you want. We work hard to fulfill your vision within your budget. Need product suggestions? Let us know what kind of product you are looking for, and we'll find you choices that suit your needs.

Check out our testimonials.

Feel free to call or email with your questions.

Check prices!

It's worth the effort to compare our prices with what you may be paying now. We are continually amazed at how people spend more money with other companies to get the exact same product we would sell for less.

Someone recently told us she was paying $29.50 for an embroidered polo shirt. Our price for the exact same shirt embroidered was $20.00.

Many large corporations have employee stores where they sell company merchandise. We often see prices much more expensive than what our price would be for the same item.

Some people think it's cheaper to buy shirts on sale at a discount store, and then have us do the embroidery. However, this strategy often does not save money.

People frequently ask how much we charge to embroider on shirts they provide. They are accustomed to paying one price for the shirt and another price for the embroidery.

We quote one price, a combined price for the garment we supply and the embroidery. Our price is often lower than buying a shirt on sale somewhere and having us embroider it.

Our standard price to embroider is $9 per item. So if you bought a polo shirt on sale for $14 and had us embroider it, the total would be $23. Our package price could be less than that.

It just takes a phone call to us to get a price quote. In most cases we will meet or beat the price you have been paying.

Find other money-saving tips on embroidery here.

Save money

When a bargain is not a bargain!

In tough economic times, people naturally want to save money. When shopping online for embroidery, sometimes what looks like a bargain at first glance turns out to be a huge waste of money. On some sites, you are led to believe that you are getting a great price ... that is, until all the extra charges are added in. Here are some tips to keep in mind:

Garment quality. The cheapest price does not always provide the best value; they may be a huge waste of money. The cheapest products may not hold up well to embroidery. Other problems include unexpected shrinkage, short life span, and rapid color fading. By contrast, a garment that may cost a little more may yield much better quality. Know what you are buying before you jump on a sale price!

Garment opacity. When you order shirts for a company picnic, promotional giveaway, family reunion, or whatever, it's important to know that cheap shirts are sometimes so thin they're see-through. If people won't wear a shirt because you can see right through it, you're wasting your money.

Stitch count. Some embroidery companies give what looks like a fabulous price until the issue of stitch count comes up. That hot price may be for an embroidery design with 3,000 stitches, but your design might require 8,000 stitches. Check to see if the adjusted price to fulfill your order is still a bargain.

High minimums. Some embroidery companies give great prices but only on orders with high minimums. Check to see that the great price applies to the amount you want to order.

The shipping costs game. Some companies wait until the final stages of check-out to drop the bombshell of inflated shipping costs. That great price suddenly evaporates. At Creativity On, we do not play games like that. We give you a fair price with no surprise upcharges.

The "at cost" game. Some companies provide a wildly low cost for an embroidery order to get new business. They make up for it by charging much higher prices on subsequent orders.

Digitizing. A necessary expense, digitizing is the process of turning a graphic file into an embroidery file. We believe that when you pay for digitizing, you own the file. Some companies will not relinquish that file when asked hoping that you will feel forced to stay with them even when they raise their prices.

Timeliness. When you order off the Internet, where are the orders being produced? Very cheap orders are likely produced overseas. Time may be a factor. We're local, just a phone call away.

Are online guarantees honored? Great prices mean nothing if the company doesn't stand behind what it sells. At Creativity On we guarantee 100% all the products we sell. We've been in business for ten years and specialize in providing great customer service. We want customers to come back, so we treat you right.

We want you to get the best pricing for the best quality. We use brands we know and quality we trust. We strive for your satisfaction. We know that if you're pleased with our work and prices, you'll come back for more.

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